Frequently Asked Questions for Instructors

This help article will explain and provide solutions for commonly asked questions as Molchanovs Instructors. If you do not see a solution to your question, please feel free to email [e-mail] and we will get back to you within 2-3 working days.

My student has failed the exam twice and has been locked out, what do I do next?

The system locks the student out of the exam after the student has done 2 attempts under the same email. This is so that you, as the instructor, can talk to the student about the difficult topics he/she is facing. 

Once that is done, let the student know to use another email address when doing the exam and to take a screenshot of the results. The email address is what limits the exam attempts, and is separate from the Dashboard, so it does not matter what email is used. 

It is important that the student shows you that he/she has completed the exam by passing. 

Student did not receive Dashboard invitation email

There are several common reasons why the student did not receive their invitation email. To find out what the situation is, check if the correct email address has been entered by checking your registrations under the 'Courses' tab, then clicking the course, then the student's name. The student's email should be shown.

1. Wrong email address entered by the Instructor

   If the email address is wrong, you can add the student again with the correct email, but with a slightly different name so that you add the correct student to the course. Once that is done the student should receive the invitation email, and you should email us at [e-mail] with the wrong Student ID & Course ID for us to clean up your courses tab. Your student can edit his/her name in her account under 'profile' after. 
   
   If you are an independent instructor and have paid for students that you want to delete and re-register, message Jin at [e-mail] to organise your refund. 
   
   

2. Correct Email address - Email possibly went to spam

   If the email address is correct and the student still has not received the invitation email, it is likely the invitation email went to spam. A solution is to either ask them to search their spam for emails from '[e-mail]' or direct the student to https://molchanovs.knack.com/dashboard for them to register their account using their email address. They should click 'forgot' and enter their email address to receive their password reset instructions via email.
   
   Additionally, it would be great if the student could whitelist [e-mail] on their email provider as that is our main communication email for anything related to the Molchanovs Freediving Education. 

Student Email 'already in use'

This means that the student has already been added to the system via that email address. The system only allows unique emails addresses as a record to keep track of student progression. This usually affects Wave/Lap 2 or higher courses where the student has changed instructor. 

You should search for the student name from the drop down menu to add them to your course instead. If you are unable to find the student through his name, please email us at [e-mail] for assistance.